Shipping FAQs

Do you ship to my country?

All available delivery locations are established by the marketplace itself.

Please refer to your order on the marketplace, or visit the shipping and payments section on the marketplace to see if the item can be shipped to you.

What type of shipping services do you offer?

All shipping services are established and offered by the marketplace directly.

Please refer to your order on the marketplace, or visit the shipping and payments section on the marketplace to see the shipping services offered.

I am an International customer.Who will pay for the custom and import fees?

Customers are responsible for any customs charges, import fees and taxes either at checkout or when your item arrives.

Please refer to the marketplace policies related to customs charges, and additional taxes and fees.

How do I change the address provided for an order that has already been placed?

We can only ship an order to the address that was provided during checkout. 

If the order has not yet shipped, you can request to cancel your order and re-purchase again with the correct address on file. 

We cannot guarantee that a cancellation request will be fulfilled before shipment, due to the quick preparation and shipment of orders.

For any urgent requests or assistance, please reach out to our team through Live Chat or over the phone.

What happens if I requested to cancel my order but the order shipped anyway?

Please contact us through your order once you have received your package and make sure to provide us with the following information:

If Unopened:

  1. Photos of all angles of the packaging, clearly showing any labels and all sides.

If Opened:

  1. Photos of all angles of the packaging, clearly showing any labels and all sides.
  2. Photos of all angles of the item received, clearly showing any labels and all sides.

** If the item has a Serial Number or IMEI, please include this in the photos / your message as well **

Once we receive your message (including the requested photos) we will provide you with return instruction and a FREE prepaid return shipping label.

When will you ship my order?

Once your payment is verified by the marketplace, your order information is sent to our team. 

We then prepare, package, and ship your order within 24-48 business hours!

You will be notified either through your order on the marketplace, or to your email once the tracking for your order is available.

** Orders placed after 1:00 PM est. will be shipped the next day **

What is the usual shipping time frame for my order?

Please expect the following:

  • FedEx : 1 - 5 business days
  • UPS :  1 - 5 business days
  • DHL : 2-3 days

Can I remove the signature requirement for delivery?

Signature requirements may vary for each carrier. 

To find the specific signature requirements for your carrier, you may refer to the links provided below:

Where can I find shipping information for the products I purchased?

You will be notified through email with the tracking details of your purchase.

You can also locate the tracking number on the Marketplace once your item ships. 

Feel free to take the tracking number and search through your Carrier’s website for current updates!

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