A refurbished product is pre-owned, while a new product has never been used. 

Refurbished products are carefully inspected, repaired, and restored to a working condition.

New products are brand new and unused.

Yes, our refurbished products are reliable and of good quality!

Our team is dedicated to rigorous testing and refurbishment processes to ensure each product meets the required standards.

Additionally, all of our items will come with a warranty for added peace of mind.

Read more about our Refurbishment Process

STEP 1 : Inspection & Testing
The first step is to inspect and test the device to identify any issues that need to be addressed. This involves checking the device for physical damage, testing its performance using the Phonecheck application, and verifying that all of its features are functioning correctly.

STEP 2 : Cleaning & Refurbishment
After identifying any issues, all passed devices are thoroughly cleaned and disinfected to remove any dirt, grime, or germs that may be present. Once cleaned the devices go through the grading procedure.

STEP 3 : Quality Control
To ensure that each device we sell is of the highest quality and meets our customers' expectations, we have in place a double quality control process on each step.

Unfortunately we do not have access to the individual items to provide you with photos at this time. 

However, I can assure you that your item will arrive to you in the condition described on the product page! 

Please take a look at the condition specifications for your desired item on the product page to get the best idea of the physical condition your item will arrive in.

While the phone is unlocked, some carriers in different countries might not be able to provide you service with this specific phone model.

We would always recommend for you to reach out directly to your phone provider, to see if they will be able to accept this refurbished item on their plan. 

Please be mindful, due to security reasons we are not able to provide any Serial Numbers or IMEI numbers until your purchased item is delivered to and received by you.

For Refurbished Items:

We cannot guarantee if the accessories included in your order will be genuine Apple brand accessories, or a generic brand. 

With our Refurbished Items, you will most likely receive generic brand accessories with your order. 

Please find comfort in knowing that whether you receive Apple brand accessories or generic brand accessories, they will be compatible with your item and fully functional! 

For more information on what will be included with your order, check out the information within the product page of your desired item.

If you find that you run into any issues with your accessories within the first 72 hours of receiving your order, please reach out to us so that we may assist you with this concern.

Our refurbished products will be delivered in generic packaging, unless specified otherwise on the product page.

Unfortunately, we are unable to confirm the OS that will be on your purchased device.

However, you are able to see this OS information once your item is delivered to you!

We really do appreciate your offers to review our products and to help our business grow online! 

Although this offer is enticing, we are unable to facilitate your request.

We do not provide free products for review at this time, however you are more than welcome to visit our online stores and purchase an item for review.

If we do open up these types of collaborations, we will of course update you.

Our Company, BuySPRY, does not handle any payment processes. 

All payment processes are handled through the Marketplace directly. 

You will have to reach out directly to the Marketplace where you are looking to place your order, to see if they will accept this alternate payment method request.

Our price match policy applies exclusively to BuySPRY products and is valid for a period of 14 days starting from the date of purchase.

Here's more information regarding our Price Match Policy:

1. The item must be identical, often down to the model number
2. The item must be sold by BuySPRY
3. The price match MUST be within 14 calendar days from date the ordered item was placed
4. The item must be in-stock at the time of your price match request

** Low prices based on typographical errors are excluded **

Please note that this is a One-Time Compensation offer should the price match be approved.

Our Company, BuySPRY, does not handle any payment processes. 

All payment processes are handled through the Marketplace directly. 

You will have to reach out directly to the Marketplace where you are looking to place your order, to see which payment methods are accepted on their platform.

You can absolutely still disconnect your item from your iCloud even if it is not powering on.

Please use a computer, and follow the below instruction for a successful removal of your item from your iCloud account:

1. Go to the iCloud.com/find/ website on any server or browser on your computer.
2. Click the All Devices tab at the top of the page.
3. Select the device you want to REMOVE.
   ** DO NOT CLICK "DELETE DEVICE". THIS WILL NOT COMPLETE THE PROCESS.

Click Remove from Account.

To find your IMEI on your iPhone:

1. Open the "Settings" app on your iPhone.
2. Tap on "General."
3. Select "About."
4. Scroll down and look for the "IMEI" number.

You can also find the IMEI on the sticker on the side of the box of your device, or on the sticker placed on the back of your phone.

To find your Serial Number on your Apple Watch:

1. Remove the bands from your Apple Watch.
2. In the small area where the bands meet the watch, the Serial Number is inscribed.

You can also find the Serial Number on the sticker on the side of the box of your device, or on the sticker placed on the back of your Apple Watch.

To find your Serial Number on your MacBook:

1. Click on the Apple menu in the top-left corner of the screen.
2. Select "About This Mac"
3. In the new window, click on the "Overview" tab.
   You are now able to view the serial number.

You might also be able to find the Serial Number engraved on the bottom of your device, or on the sticker placed on the box your item arrived in.